2022 The Worst Ever, not even when reaching out to live support were they equipped to address concerns or identify "where you were " in the program. Then to top it off, nowhere was it mentioned until the very end to utilize the State piece of the program would require additional monies as a service fee. Good riddens
I don't remember offhand what the different tier's are called, but the fact that I was stuck in a higher (read: more expensive) tier and couldn't get back to a lower (and less expensive) tier without having to call (and wait if hold) is ridiculous.