Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
5
I trust TaxCut to ensure that I am 100% correct
on March 10, 2024
Posted by: Husky5221
from College Station TX
Practically every step in the software has a tutorial for any items that come up. You are able to determine without a doubt whether or not it applies to your situation. The “reality” check at the end of process is another safeguard against audits.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 10, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Crash, crash, crash
on March 9, 2024
Posted by: Greyfox47
from Erie, CO
The title says it all. I received a 1099-B that had 770 transactions. As I verified each transaction, the software crashed 3 times. I finally resorted to saving the file every 4 or 5 transactions just to be safe, since I got tired of having to reverify transactions made after the last auto save that were lost do to the crash. I also had issues with importing my investment data using the import function. It took multiple times before all was included. Other than that, the software performed reasonably well. However, I would only recommend to friends with more modest investment transaction quantities.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
ANOTHER year of botched installer/updaters
on March 9, 2024
Posted by: SteveHatesTaxes
from Colorado
I've purchsed H&R/Bl Deluxe for 10 years. I continue to find it preferable to T/Tax. I also refuse to file "in the cloud", online, etc - I insist that my filing and info be stored on my own computer...at least until I find a company that cares enough about data security to offer ABSOLUTE safety of said info. Maybe if the Board of Directors kept their personal/financial info in the SAME database mine (and 10's of millions of others) was in, they'd concern themselves with security.
Installing the yearly program varies - most years it's pretty simple to achieve.
What DOESN'T work - and NEVER HAS - is the updating, which is invariably necessitated by the endless bickering over tax law that makes it impossible for ANY tax-software company to write/sell a completely accurate version, right up to tax day. EVERY SINGLE TIME I start the program, I am offered the SAME update, to which I agree to install. It attempts it, starts up the program...but has NEVER ONCE IN TEN YEARS actually updated the program - in EVERY SINGLE CASE, I've had to locate, download, and manually install the update before I'm allowed to e-file. This is a COLOSSAL FAIL.
Importing financial information from where my investments are based is also an ENORMOUS plus, as it's invariably quite extensive and would take many hours to do. Unfortunately, finding/accessing/importing it is often challenging, despite my being attached to major/mainstream investment companies like Morgan Stanley et al.; and also requires hours of review to ensure accuracy, which should NOT be necessary considering it's electronically transferred directly from the companies to the software.
I find the "interview" process to be comparatively painless, accurate, and thorough, as is the ability to view & print forms. The e-file process is also straightforward.
Installing the yearly program varies - most years it's pretty simple to achieve.
What DOESN'T work - and NEVER HAS - is the updating, which is invariably necessitated by the endless bickering over tax law that makes it impossible for ANY tax-software company to write/sell a completely accurate version, right up to tax day. EVERY SINGLE TIME I start the program, I am offered the SAME update, to which I agree to install. It attempts it, starts up the program...but has NEVER ONCE IN TEN YEARS actually updated the program - in EVERY SINGLE CASE, I've had to locate, download, and manually install the update before I'm allowed to e-file. This is a COLOSSAL FAIL.
Importing financial information from where my investments are based is also an ENORMOUS plus, as it's invariably quite extensive and would take many hours to do. Unfortunately, finding/accessing/importing it is often challenging, despite my being attached to major/mainstream investment companies like Morgan Stanley et al.; and also requires hours of review to ensure accuracy, which should NOT be necessary considering it's electronically transferred directly from the companies to the software.
I find the "interview" process to be comparatively painless, accurate, and thorough, as is the ability to view & print forms. The e-file process is also straightforward.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Still can't get Michigan tax correct
on March 9, 2024
Posted by: ROG529
from Iron Mountain
In a 2/22/24 Freepress article the H&R spokesman claimed the software was corrected to capture the new law ontaxing pensions. But today 3/9/24 I was unable to get the software to give the proper deduction for my 97 year old mother-in-law. Her tax calculation should not have been effected by the new law.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
The software is terrible
on March 9, 2024
Posted by: Bf in VA
from Virginia
For over a month I've waited on updates and when I finally filed my return it was rejected due to a software issue which H & R Block won't correct and issue an update for another 8 days. This is maddening. If you had flawed and incomplete software, why did you sell it to customers??? I won't use H & R software again
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
OK program, not as good as bfore
on March 9, 2024
Posted by: bas123
from FL
several glitches made this years program problematic. instructions on several action were vague, did not automatically correct for senor deduction & kept locking up when trying to submit to IRS
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Font size really small on Win11
on March 8, 2024
Posted by: dt99
from Boston, MA
It's a good product, but font size is really small. Adjusting Win11 setting's font size only makes the menu font size larger, but the font size of the main content is still small. Because of this, I removed two stars. I'm hoping this will get the company's attention.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product and value
on March 8, 2024
Posted by: Danno99
from TX
Super simple to use with automation to pulll down financial documents and W2s.. Easy to use and straightforward. Overall great product.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 10, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock