Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
Software Crashes
on March 24, 2024
Posted by: TM64
from Albuquerque, nm
I lost several hours of work because this software crashes 3 times during the course of the day. The way I figure it, you whole me money for lost time and aggravation. I am so angry !!!’
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
NEEDS BETTER SUPPORT FOR DOWNLOAD PROBLEMS
on March 24, 2024
Posted by: TROUBLE IN OHIO
from OHIO
I had to do the download twice, as all the parts did not load. after starting to file I discovered there was a corrupted file and it would not let me select the correct tax option. Just took a chance that the IRS will not see it as a problem.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
RMD QCD experience not good
on March 24, 2024
Posted by: Edeeeee
from NM
I identified the IRA distribution as a QCD and that was fine. Then the program wanted more information about the IRA distribution that only confused the entry. I spent many hours trying straighten things out, including 85 minutes on the phone with "Cathy" and was promtly disconnected when we reached the issue. Not Good. Next call I was given the "Tax Pro" number - turns out it was the IRS. Worse yet. I eventually got a tax due amount I felt was fair - who knows.
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
The last time
on March 24, 2024
Posted by: weck
from Amelia Island, FL
I had the same problem last year filing with H&R Block. Just before I e filed, I would get a message to update my tax return. I have a IMAC and turned off blockers etc., but it still would not update. Tried numerous times and days. Finally, today it worked. I believe there must have been a H&R software problem, that must have been corrected. Request a refund for my troubles.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
The Best!
on March 24, 2024
Posted by: JoGil3
from Fl
Very simple to follow and very friendly version of software taxes. Been using ever since.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Buggy and slowly updated
on March 24, 2024
Posted by: datgo
from NJ
It took way too long for problematic forms to be corrected and delayed my submission. Will switch to another software provider next year.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Help Center and help links inaccessible
on March 23, 2024
Posted by: TheoJ
I use HRB software every year, except for the three years when I WORKED for HRB. Very disappointed this year that the help center link and related links in the left-hand column did not work. I got screens saying that I was not online (I was), so I made all the firewall changes in your how-to-fix instruction on my Mac (updated with the latest 14.4 Sonoma OS). That did not fix anything. I was very concerned that I would not be able to e-file my return, but of course I could and did BECAUSE I WAS ONLINE! I tested help center and links out again after filing, and it still said I was "not online." Very discouraged, not sure I can still trust HRB software. I needed answers, and had to search ONLINE for them instead, which made preparing the return difficult and time-consuming. Poor value since help links were useless.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
glaring and unnecessary bugs
on March 23, 2024
Posted by: annoyed in Illinois
from Illinois
There were at least three annoying issues encountered this year. The worst was that the software imported the WRONG AGI from the previous year (even though we used the same software last year), wouldn't let us manually fix it, and claimed that we were offline (we weren't) so it wouldn't let us access help files. Once we submitted the return (knowing it would be rejected), THEN it gave us instructions for how to fix it. It was infuriating! Don't make things harder than they need to be!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock