Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
disappointed
on April 12, 2024
Posted by: Faith555
from Maryland
I have used H and R block for a few years, but this was my first time using the software. The online version is much better. The software could not upload simple pdf files, or accurately convert pictures as it suggests. I basically had to do everything manually, and double check every entry because I found errors from attempted uploads. It was difficult to follow and it did provide clear cut answers when seeking more info on topics. It is almost designed to force the average person to buy an upgrade for additional support. Luckily, I have a background in accounting and was able to use my knowledge to get through the process without assistance. I have used FreeTaxUSA before and it is actually better and easier than this software...and its FREE!! So, this was a waste of money, big regret and truly disappointed with software. However, I have used the online version, which costs a lot more, but it is a much smoother process than the software.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Get's better every year!
on April 12, 2024
Posted by: indypg
from Roch, NY
I have used H&R block Software for years. It gets easier and more straightforward to use as the years go by. I would use free Tax software but I have instances where I need to pay for it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Not as smooth as it used to be
on April 11, 2024
Posted by: BobCNj
from Nj
Imports on W2's managed to skip data requiring manual entry. The 1098 functionality insisted on trying for a average mortgage balance. Those points managed to make what was once fairly simple needlessly complicated and annoying.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Frustrating
on April 11, 2024
Posted by: Joel38
from North Miami Beach, FL
The program filled out a form for energy credits when I did not buy anything thet required it. The program would not let me file until I filled in my primary residence on the form, but it would not let me put it in... I had to just delete the form
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
User friendly tax preparation software
on April 11, 2024
Posted by: hdlas
from Memphis, TN
Excellent user friendly tax preparation software that simplifies the tax return preparation process. The pre-filing technical review is excellent.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Deluxe 2023
on April 11, 2024
Posted by: Carlosmp
from Great Falls
A good software: however, there is not a chat or email service for consultation. For instance, the software requires that I filed form 8582 even though it was not needed. You should include the IRS's exceptions for filing Form 8582 and a Y/N answer to simplify the filing requirement of this form.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Taxes 2023
on April 11, 2024
Posted by: Janette S
from Largo, Florida
I have been using H & R for about 3 years and every time I fill out all the info and when it comes to filing they always find an error. I fill it out and still error it will not allow you to pass it even though you fill out the info. You have to so it 3-4 times for it to take. This year again it did the same thing. You would think they would improve it every year but NO. This will be my last year using them. Then the worst part is its a T22 file and you cannot open your previous year taxes. They do not make it easy for you. If you save your taxes you should be able to open it in the program but NO you cannot! Very frustrating!
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Linux version needed
on April 11, 2024
Posted by: JFLNX
from TX
Works even though complicated for IRA distributions, BUT:
Linux versions are sorely needed because Windows 10 will soon be unsupported by Microsoft and many PCs cannot install Windows 11, causing a very expensive machine upgrade expense for those millions of users who do not have the latest computers. Even Windows 10 is a royal pain to maintain due to the endless stream of updates that are tedious to install and often cause problems. Since switching to Linux I rarely use Windows anymore. If H&R Block does not make Linux versions of their tax software (or that at least run under the WINE conversion framework in Linux, which they presently will not do) then I will have no choice but to stop buying H&R Block software in the future.
Linux versions are sorely needed because Windows 10 will soon be unsupported by Microsoft and many PCs cannot install Windows 11, causing a very expensive machine upgrade expense for those millions of users who do not have the latest computers. Even Windows 10 is a royal pain to maintain due to the endless stream of updates that are tedious to install and often cause problems. Since switching to Linux I rarely use Windows anymore. If H&R Block does not make Linux versions of their tax software (or that at least run under the WINE conversion framework in Linux, which they presently will not do) then I will have no choice but to stop buying H&R Block software in the future.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock