Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Rboyd
from Nashville TN
Verified Purchase:Yes
I use the product every year. It’s easy and accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: tanger
from california
Verified Purchase:Yes
been using it for many years, easy to use with the interview format or straight to the forms themselves
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Easy to file, but big problem e-filing
on April 15, 2024
Posted by: ORUGirl
from Alexandria, VA
I've used this software for years and never had a problem e-filing. This year, however, I got error after error in attempting to e-file my return stating that the software couldn't connect with the IRS. My Internet connection is fine, however. Worse yet, I received an email stating that the IRS had accepted my return, but the software itself still tells me that the return has not been filed. This is a huge problem for H&R Block if it is misleading consumers into thinking that they've e-filed when they haven't. H&R Block needs to fix this problem ASAP.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Web site sucks and support sucks
on April 14, 2024
Posted by: youblow69
from Tooele Utah
Used this for about 10 years and will never spend a penny on H&R ever
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Bad Gateway Issues on E-File
on April 14, 2024
Posted by: outdoortechie
from Central Nebraska
This is how you lose a customer for decades. Like everyone else, getting the "Bad Gateway" error upon e-filing. This has wasted my time. Next year, I'm going to give Turbo Tax a try again, after Intuit enraged me off 20 years ago. Even this review process is more arduous than necessary with the ad blockers and flagging for profanity when there isn't any.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: disapointed 2024
from Ohio
Verified Purchase:Yes
Especially useless on state forms. I had a windfall this year and the only way to prevent a serious penalty next year is to prepay my taxes. If it is 6% over last year, it would work great. Anything more than that is impossible on state and goofy on the federal form.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: johnnysmart
from PENNSYLVANIA
Verified Purchase:Yes
Happy and satisfied. Bought for the first time in 20 years
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Overtaxed firefighter
from Minneapolis
Verified Purchase:Yes
The step by step instructions are very easy to follow. Ultimately I'm disappointed with paying in a significant amount at the end of the year. I claim 0 on my returns and so does my wife, we both work full-time and part-time jobs. We are getting raked over the coals by the federal government this year.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock