Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: software is dumbed down
from usa
Verified Purchase:Yes
This is a far cry from when this was Kiplinger's product. Every year it gets slighty worse then the previous year. Even this review won't allow a hyphen to be entered for God's sake
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sjb100
from Vernon Hills, IL
Verified Purchase:Yes
The prior year carryover features are great and navigation is reasonably intuitive. I wish the supporting explanations for how various line items are calculated were more robust.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
E-File Nightmare
on April 15, 2024
Posted by: SBTN
from TN
Software works fine but e-file process has been a nightmare. Currently have the email notification of file and acceptance but the software doesn't think the return has been e-filed.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: B52RVAV
from Edwardsburg, MI
Verified Purchase:Yes
Worked well, except was unable to recover previous year's taxes easily. Problems could be related to using iMAC. Print problems: text 3X or greater in size. Data drop: data not saved requiring full reentry after update. Was able to recover 2022 data thru IRS link in three tries. No easy save and exit to get out of program.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Awful
on April 15, 2024
Posted by: Rfant
from Texas
Bad gateway error.. then get email saying it was accepted but software still shows not submitted.. I should get a refund son my purchase! So is it really submitted and accepted'
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Bu11dog
from Raleigh, NC
Verified Purchase:Yes
I've used HR Block tax software for years and it improves every year. My only critique is that some options still require a fairly deep amount of tax law knowledge. Like one of the entries that I almost missed this year when I was doing taxes for my deceased mother was to put an entry in for the Perkins Law. I had no clue what that was and I couldn't tell by he retirement paperwork that was a field I needed to do something with. Fortunately, I was able to catch it before sending in our paperwork.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Disappointed in Server overload on April 14 & 15
on April 15, 2024
Posted by: maraisbj
from Atlanta GA
Verified Purchase:Yes
Disappointed in Server overload on April 14 & 15. Could not even file an extension on night of 14 & 15. As a result have to go and stand in lines at the USPS
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Written by a customer while visiting HRBlock
Posted by: FrustratedTampaTaxPrepare
from Tampa, FL
Verified Purchase:Yes
I have been using this for about 6 or 7 years with only some minor issues. Used this when TurboTax changed. This time around I could not fix a problem to submit my taxes and has to use another program. It kept telling me to fill in a box that I couldn't find to fix.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock