Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Worse this year than other years! So glitchy!!
on April 15, 2024
Posted by: Lincoln1
from Utah
Verified Purchase:Yes
Everything we try to use an efile it would demand another update and once we lost an efile in the update so we only got 4. When you download a W-2, you get error messages later making you fill in towns and social security numbers and then it kept including unnecessary forms that we had to delete. So glitchy this year!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dirtkiller man
from Columbia, Maryland.
Verified Purchase:Yes
The software is easy to use and gets the job done.
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Posted by: ANGRIER THAN
from NY, NY
Verified Purchase:Yes
Some areas were confusing. I was very displeased to be charged an additional fee to e-file my state return.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
What Happened to the Software Quality
on April 15, 2024
Posted by: Taxpayer99999
from Massachusetts
I have used TaxCut for over 20 years with no issues. Today, April 15, the servers have been down since 10 PM last night. TaxCut keeps telling me that my IRS form 1040 is not accepted. Now, I am getting an email telling me that one of the failed forms did make it thru to the IRS and was accepted. I can't print using Adobe, keep getting an error. Some forms I could not enter the data, others seemed to lose data. This software worked for 20 years, why did it stop working?
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Bad Gateway Issue
on April 15, 2024
Posted by: nonickname8521
from Cleveland
Terrible this year. Have been using it for years. Kept getting "bad gateway" error. Was not responding. Unacceptable, Block! Have been using it for years.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Last Won
from Penascola FL
Verified Purchase:Yes
This is our 7th + year using H&R software. Each year becomes better. Thank you H&R.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: thor03984
from Indianapolis, IN
Verified Purchase:Yes
Software was glitchy this year and had issues getting home address to complete forms. I was concerned I'd have to mail them in instead of Efile because I was having to override some of the forms. It has worked fine in previous years. This year was disappointing and takes taxes which are already frustrating and makes it even worse. I would look into Turbo Tax next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fredess
from New Jersey
Verified Purchase:Yes
Worked well as in years past. Awkward loading rental property info.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock