Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Bob111111
Verified Purchase:Yes
Always found it easy to use and fast to complete the tax documentation. Used Deluxe version most of the time but also used the business and Premium versions when required. Very user friendly and simplifies even complex entries.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: WISchneider
from Wisconsin
Verified Purchase:Yes
They did not carry over save/have available my tax records from the previous year. I've used H&R Block for ten years and paid the exhorbitant amount of money every year for the software primarily so that they have a record of my taxes.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
3
Bad Gateway!!!
on April 15, 2024
Posted by: MC1962
I've been using this software for years typically with ease and no problems. This year it appears many users are getting the "bad gateway" error. HR Block has yet to address it or assure users the issue will not affect their filing. You get an email saying it was accepted by the IRS with no way to verify as IRS.GOV can take 21 days to acknowledge filing.
Communication would be nice...
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Randal 5
from TX
Verified Purchase:Yes
Easy to use and to import data from brokerage accounts.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Gstrom
Verified Purchase:Yes
I have relied on this year after year. Makes taxes easy.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: mtonycook
from Staunton, Virginia
Verified Purchase:Yes
I bought H&R Deluxe + State and it was awesome to work with. The price was reasonable and it helped me get my taxes filed on time.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible — Never Again and I would give a flat 0
on April 15, 2024
Posted by: Angry tax submitter
from TX
Worst tax submission experience I’ve ever had. And it isn’t even done yet. For some reason you (h&r block) claim I submitted my tax return but the software still says it cannot connect to the server. The dialogs were very confusing and the help boxes didn’t help at all. I will not be using this software again in the future. I’d give this software a -100 rating if possible.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: My Fair Share
from Cincinnati
Verified Purchase:Yes
Do not use H&R Block EVER. They will fail you in the moment you need them the most. Hello TurboTax!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock