Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: mom47
from Richmond, VA
Verified Purchase:Yes
this is my second year using this much easier than turbotax
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Lezahlee
from Chicagoland Area
Verified Purchase:Yes
Used software for many years and always found it easy to proceed through each step!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
H&R server connection problem on the last tax day
on April 15, 2024
Posted by: GHMaryland
from Rockville, MD
I kept running into "We're having trouble in connecting your software to the server" problem, from 11 pm to midnight on 4/14/24 then 5 am to 6 am on 4/15/24. I rebooted the computer a few times, but still having the same problem. After giving up trying, I found in my email box, the return was successful and IRS has accepted my filing. Going back to my software, though, it shows the return wad not filed. I think there is a serious glitch in H&R block's server and software, and tech should be aware of it and fix in time.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
AWFUL EXPERIENCE
on April 15, 2024
Posted by: kchag
from NH
I have been trying for 12 hours to efile my tax return and keep getting error messages, emails saying it was accepted, then emails saying it was rejected. Worst experience ever.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Fail at the end
on April 15, 2024
Posted by: Bayta
from WA
Worst filing I have ever had with H&R Block kept getting gateway errors when trying to e-file, email says it’s accepted return but program shows not filed
Pros: Easy to prepare, Easy to import documents
Value
5
Written by a customer while visiting HRBlock
Posted by: The Treasurer
from Chicago
Verified Purchase:Yes
I have been using H&R Block software for years. The tax return preparation software is easy-to-use and provides free federal e-filing option.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: tliszka34
from Davis, IL
Verified Purchase:Yes
I have been using H&R Block home software to prepare my taxes for years now. Never had a problem. I appreciate the ease at which taxes for both Federal and State can be completed.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Works well except the feature 'choose a debit day'
on April 15, 2024
Posted by: tax_payer1
from Illinois
Verified Purchase:Yes
Chose the debit day, came out of my account too early, so now it cannot be trusted
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock