Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: KappaBill
from Chicago
Verified Purchase:Yes
I was trying to upgrade my deluxe software to premium but it wouldn’t upgrade. Contacted the help center and the support specialist stayed on the line with me until the issue was resolved. She was very patient and polite.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
You Had One Job.
on April 15, 2024
Posted by: Mefhjbff
Nothing else matters when the night before the deadline you have a system outage that (so far) has lasted 12 hours. H&R Block has communicated NOTHING about this outage- I had to confirm on Reddit that it wasn’t just me. Everyone is freaking out and no one knows what to do now.
Also, the sw randomly decided I was reporting $17 in REIT. I have no idea where it got that from, and it wouldn’t let me remove it. The whole QBI section has nothing in it and then it says “here’s what we decided your QBI deduction is.”
I have no trust in this software anymore.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Awful experience trying to file
on April 15, 2024
Posted by: Grrrdd
from Attica, ny
Program worked as it has in the past right up until trying to file. Got repeated errors from the server and as far as the software is concerned not completed. I did get emails indicating the returns were filed with IRS and NYS eventually but software still errors out .As far as support, when I called the line eventually just dropped. Online chat is a joke. Horrendous support. For such a large trusted tax prep company this is unacceptable. I hope my returns are actually filed since I have faith any longer.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Many Problems Filing This Year
on April 15, 2024
Posted by: HDGF
from Maryland
Normally easy to file. Kept getting server synch failures and couldn’t file fed and state.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Lousy Email Process
on April 15, 2024
Posted by: lafrancine
from New york
Tried many many times to e file. I kept getting an error message that my "gateway" was bad. After ten attempts I gave up and decided to file an extension and mail my amounts due. A couple of hours later before filing an extension, I checked my emails and behold there were two mails saying the returns were filed and the Fed accepted. In checking the status of filing in the program, the messages said "not filed". The returns also stated that I may not be looking at my original submission. I only have one file on my computer to open. Where is the original file gone? Why was I receiving a bad gateway message on each submission? Why did I receive email messages as accepted? This program is now very confusing, unlike previous years. I will assume the email messages mean I have filed, but I do not have the returns' file on my computer. What a mess and with a message that states I have not filed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Denmotherdeb
from Waxahachie, TX
Verified Purchase:Yes
I have used this software for over 15 years and still love it! It makes doing all the tax returns for my family easy and quick. Never had a problem.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Damsven
from Austin, TX
Verified Purchase:Yes
Unable to speak to anyone via phone or chat. Software keeps giving bad gateway error message.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 15, 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
Written by a customer while visiting HRBlock
Posted by: bulkgarbage
from maryland
Verified Purchase:Yes
Servers have been down 14 april and still now on 15 april at 1100 hrs. Nothing from company in email, twitter, nothing... can't submit, can't verify if earlier submissions have been accepted...
Value
4
Written by a customer while visiting HRBlock