Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: digidave
from Denver, CO
Verified Purchase:Yes
My son (financial type) recommended I use this and I'm happy he did. It worked just fine for me, and for the price it was worth it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on April 15, 2024
Posted by: CAMoreno
from TX
Kept getting bad gateway, still got an email stating it was accepted but on the program it says I printed and mailed. I don't know what to do, the wait time is at least 99 people in front of me.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MABJBB
from Steramboat Springs
Verified Purchase:Yes
The H&R Deluxe Package was easy to download and use. My only complaint concerns the E-filing of the state return. It took me three tries and 3 fee charges before the return was accepted. I was charged 3 times immediately. I understand that two of the charges will be credited after the state return is accepted. Why does it take 3-4 days to get credited for two of the charges.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: timmydons143
from Wisconsin
Verified Purchase:Yes
I've been a user of this software for a number of years now. It's gotten better, but now that I've retired (in 2023), it needs to address the social security benefit income better. I had both work income and social security benefits in 2023, but had to read a LOT - outside of the software - before finalizing my return.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
As frustrating as any software can be.
on April 15, 2024
Posted by: JES27
from NewMexico
I finished the Federal return. H&R Block says it cannot be submitted, then I get email saying the return has been accepted. I look for status on the program (As recommended.) but I am only told the return has not been submitted. I cannot know what the status is.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
e-file down on 4/15
on April 15, 2024
Posted by: Angry_User
from Bradenton, FL
DEFINITION OF FAIL: A tax software provider whose e-file system is down on tax day. H&R Block software is hard to use, but tolerable. But when you cannot e-file on 4/15 because of their system issues, that is a deal breaker.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: moxie417
from MO
Verified Purchase:Yes
Some things are better but is obscure in directions for government retirees when filing the state taxes leading to overpayment. Also inefficient use of tab headings when doing checks or corrections.
Pros: Maximizes refund, Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 13TC
from AZ
Verified Purchase:Yes
I have used this for many years and have never been disappointed with my results.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock