Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Worried in Flirida
from Port charlotte fl
Verified Purchase:Yes
The program was easy to use, but this year for the 2024 tax season I seems to have had some trouble sith data related to minimum distribution requirement. At the end, since I knew I was right, and final review showed data issues with MRD, I filed my taxes with these issues unresolved. Ultimately the IRS accepted my filing. Wasted a couple of days trying to solve the isdues
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Sick of this software
from Utah
Verified Purchase:Yes
Buggy software, could not efile all of the returns, last year I use your software. TurboTax here I come!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Servers Down on Tax Day
on April 15, 2024
Posted by: lwjfjasofhnqeivnv
from FL
Too many people submitting returns, try again later---What a joke. Proper Planning Prevents Poor Performance. Inexcusable.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 15, 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
Written by a customer while visiting HRBlock
Customer Rating
1
The worst experience ever
on April 15, 2024
Posted by: wk2074
from MA
On tax day H&R Block software crashed and returned efiling errors.Not only that, they charged our credit cards for fees despite the failure. Someone needs to be accountable and refund us both the money they charged and the software rebate for next year or this is goodbye.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
3
Did as what the title is
on April 15, 2024
Posted by: Blue646angel
from Shoreview, MN
The product charge my card for supposedly transmission of my State Tax. It never did, transmitted my whole tax Federal and State 2 days later and was again charge for transmitting my State Tax.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Never again
on April 15, 2024
Posted by: Terry32312
from Tallahassee
I have been using this software for years but after the fiasco today with trying to get my return submitted, never again even if they manage to stay in business.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chris2023
from Southern Maryland
Verified Purchase:Yes
I have been using this program for years and have really had no major issues. The main problem I have is with calculating the Maryland Two Earner Tax Credit. I have finally figured out how to calculate my spouses portion, but I don't understand why the program cannot do that for me. I hate going out of the State and into the Federal in order to find the information and then apply it to the State. But, like I said I finally figured out a process...
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Continue to fail to e file
on April 15, 2024
Posted by: GSOURBECK
from Richmond
Efile error continues to fail and yet email me that efile is complete
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock