Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Maddog2
from PA
Verified Purchase:Yes
I have used this software for over 6 years and it is so easy and very user friendly. It is a bit pricey and it would be a better value if more than one State form was included.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Messed Up E-File is a Deal Breaker
on April 15, 2024
Posted by: brianinnc
from North Carolina
I have used this software for at least the last 5 years. It has its benefits and issues, but generally it is good. However, this year, the program returned a "Bad Gateway" error in the dozen or so times I tried to submit my Federal tax return. However, I got an e-mail that said the return had been both submitted and accepted. I don't know what to believe, but I'm definitely saving these e-mails.
I don't know what got screwed up this time, but I will definitely look at other options for filing next year.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
unable to efile
on April 15, 2024
Posted by: userBIR
from Iowa
I was unable to efile the Federal return after more than 10 attempts. Finally I receive an email showing that it is e-filed. When I open the program it tells me I have not e-filed the return - therefore I cannot check the status. The main point of this software is to do e-filing and have it shown in the program. Now the program will not let me efile my state return because it thinks the return was not filed. This is a huge mess. I do not want to file my state return on paper - that is not the point of this software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Poor connection on Tax day
on April 15, 2024
Posted by: MSUN
from Fort Myers
Its terrible that such a large company has server break down on tax day. I have been trying to file and got a message that my return went through after 10 attempts. I ended up paying through direct pay. Not sure if everything went through correctly.
Also, no questions about gift tax.
Also, no questions about gift tax.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not a good experience!
on April 15, 2024
Posted by: JVKO
from Colorado
Tried for hours to submit my federal and state via exile. Kept getting an error. Realized my credit card was being charged every attempt for the state fee, so I quit that and filed it myself online. Federal keeps failing, but I got an email finally saying it was sent, and another saying it was accepted. Software still says it is not files.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Server issue caused big problems
on April 15, 2024
Posted by: loyalusersmk
from Florida
I have been a loyal user for twenty years, sadly, this year HRBlock has let me down. I always recommended this software to friends, but not being able to connect to the server is a really big problem. I don't know how much this error has cost me yet, but I hope that HRBlock will be honorable and take care of the problems the issue has caused.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Larry6260
from Chicago, Illinois
Verified Purchase:Yes
I have been using this software for approximately 20 years and plan to continue using it until I no longer choose to do my taxes myself.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Consider not using for 2024
on April 15, 2024
Posted by: Disappointment2023
During Fed accuracy check there were 3 items to fix that were not asked during preparation. Also kept prompting me to fix the fact that Fed definition of Salary-wages differs from my state. Then the ultimate fail was their server issues when filing resulting in continual errors other than collecting my efile fee! Went > 12 hours unknown if my Fed was actually sent. Charged 7 fees for state and no confirmation if it was filed or not. H&R messaging about the problem took > 15 hours.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock