Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,285 Reviews)
Rating breakdown 149,285 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,673 out of
61,813)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
5
Great program, my 10th year in a row using
on April 15, 2024
Posted by: LindaB4623
from SC
The program is easy and very user friendly. I'm upset tho because my credit card was charged twice to e-file and my returns didn't go through because the server was down. Now I have to wait 10 days for my bank to refund those charges
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 16, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Way to drop the ball, H&R
on April 15, 2024
Posted by: Bad gateway H and R
from Denver, Co
Server error, bad gateway message when trying to submit for e filing. Starting the day before taxes are due and continuing into the day taxes are due. So much for e filing.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: knagarur
Verified Purchase:Yes
Everything is now a micro transaction. This is my last year using this product
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Joe1952
Verified Purchase:Yes
I have used this software for several years. I have natural gas royalties and every year it is very hard to figure out. It seems like the software duplicates some of the questions.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: mww Ohio
from Ohio
Verified Purchase:Yes
Have used H&R Block for several years, but software did not work for State Ohio taxes last year. Gave it another chance this year and it seemed to work OK. Withholding opinion until see if Ohio IRS has any problems with return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Grinning Bear2
from Detroit, MI
Verified Purchase:Yes
The interview section tried to generalize too much and left me wondering where to enter the data. If the data was imported it got to the right place. Not so with manual inputs.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Good product, but e-file didn't work
on April 15, 2024
Posted by: Pongo
from San Francisco, CA
I'm a customer for 7+ years, know the software by now. So it's a breeze to do taxes ( mine are not very complicated, just a house and some stock ). Never had an issue, but this time was bad. The e-file function didn't work, probably server overload. It was very stressful ( printer didn't work, last days to file ) and, to top it off, each time I tried my CC would be charged again. Interestingly, that function of the internet process worked !!
One other point is, that you have to pay extra for a state e-file ( which was not working for more than 2 days !! ). Why not include the fee for the first state in the product price ???
One other point is, that you have to pay extra for a state e-file ( which was not working for more than 2 days !! ). Why not include the fee for the first state in the product price ???
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: hautshot
from Colorado
Verified Purchase:Yes
This is the second year I have had to do my state return on paper because HR Block software doesn’t support the forms that I needed
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock