We've used this program for years but this year it was very slow and had a lot of issues with filing for state. It had trouble connecting to the server and my credit card was charged six times when purchasing the state and it did not even go through. I am not sure I will use this program again next year.
Could not file April 14 and 15 - had to snail mail
on April 16, 2024
Posted by: GordieGroove
from Raleigh, NC
Verified Purchase:Yes
I bought this software for one reason - so I could eFile my returns. So what happens when I do try to eFile? "Bad Gateway" ALL day Apr 14 and 15. Those are sorta critical dates for tax software. Have lost my confidence.
OK, so I waited until the last day. Knew something bad would happen and it did. HR Block server down most of 4/15/24 so could not file electronically. Finally filed Federal mid-afternoon but had no option to file state separately, so had to mail it. Option to file state did appear after Fed was accepted by IRS, but too late in day for comfort.
It's easy to go step by step through the program and it is nice to have information to explain what is being asked. It's reasonably priced and the version I chose included one state return.