Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Software did not work when it was time to efile. Sometimes server was down, sometimes it complained about the activation code not being valid.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
This program needs to be updated to allow for 6 digit PINs
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Pleased with the ease of uploading/importing long and complicated tax forms from investment activity. However, other aspects are less clear/harder to find (such as where to report 1099-LTC info.
Have used the software for several years and software has always been up to the task even as my tax situation became more complicated. Also provides good tips and advice.
First off, it would be great if the software without the state was color coded very differently. I ended up purchasing both the Deluxe without state and then the Deluxe we with State after realizing that my initial purchase I had bought the wrong software. Secondly, it felt like this year the explanations were not very detailed. This made it more difficult to complete my taxes this year. Will rethink my purchase for next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.