Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,283 Reviews)
Rating breakdown 149,283 reviews
5 Stars
97,774
4 Stars
28,057
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,671 out of
61,811)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
2
Poor Performance on Apr 15
on April 17, 2024
Posted by: Roncod
from PA
I have been an HR Block tax software customer since the days when it was called Kiplinger Taxcut. I am thinking of moving to Turbo Tax after the issues I encountered on Apr 15, 2024 while trying to file a federal and state return. on additional I had to download multiple state packages and the one for Maryland was as much as my Deluxe and state package combined. That was very surprising. Not sure what caused the Apr 15th server issues on Blocks part but it was probably enough for me to switch software.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worst year ever for HR Block
on April 17, 2024
Posted by: WTF HR BLOCK
Like many others i could not file electronically. Also my credit card was charged at least 3 times for state efiling which never worked. I will be contacting you shortly to have those charges reversed. Also I will expect a full refund for the useless software
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hanne
from New York
Verified Purchase:Yes
After paying for the DELUXE + STATE package, I had to pay again to efile my state. That should be included with your price and disclosed before buying. Shame on you!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Harold115
from Madison Heights mi
Verified Purchase:Yes
I use this program every year. It is so easy and accurate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SGRA
from Jersey City, NJ
Verified Purchase:Yes
It was cheaper and easy to do it. Please just don't increase the rate and I will keep on coming every year back!
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Cool25
from Mobile
Verified Purchase:Yes
I bought this in a month ago and I’m so happy to did
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Boss24
from Hartford, CT
Verified Purchase:Yes
I have been buying this software for many years, and I am happy to have found it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Plemerise
from MI
Verified Purchase:Yes
Been using for years. Got charged twice for e-file my state! Federal return was rejected so state put on hold. Re submitted federal and went through. Only way I could figure out how to re submit state was with my cc. Charged twice! Was told in frequent asked questions that my card would only get charged once.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock