Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,283 Reviews)
Rating breakdown 149,283 reviews
5 Stars
97,774
4 Stars
28,057
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,671 out of
61,811)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
Good software - but state eFile should be included
on April 17, 2024
Posted by: snd2000
Verified Purchase:Yes
It is good software but extra states are too expensive plus state eFile costing extra does not seem like a good value
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Have been using for many years and met my needs
on April 17, 2024
Posted by: MHB LA
from LA, CA
Verified Purchase:Yes
Have been using this for many years and it has met my needs. Sadly there was a slight bug in the 2023 version. Sadly had a bad experience with the phone system for support that kept dropping my calls.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: dan1705
from Wash, DC
Verified Purchase:Yes
Easier navigation within the software than older versions. I got an unexpected result (big refund) so can't rate accuracy until the government responds.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia
Verified Purchase:Yes
Software bug with 1099-NEC income affected 2 federal returns. In one, we had to delete and reenter the 1099-NEC before it would pass the accuracy test. In the other, many of the business income and expenses records were corrupted. and had to be redone.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sherri0512
from Wilmington, NC
Verified Purchase:Yes
I did not like the software. Poor instructions and explanations regarding features and overall use of the software. Will not use this next year
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Connie S Umer
from Newton, MA
Verified Purchase:Yes
Firstly, the exe would not download (did not appear in download folder) using Mozilla Firefox even though it completed properly. I lost 2 download attempts doing that. Fortunately, I reached a terrific rep right away who assisted me in successfully downloading it via Microsoft Edge. When entering certain tax-exenpt portions of INT and DIV income, instead of subtracting from the total shown when complete, it added, implying more income was generated instead of less (taxable). I would like better explanations when the interview simply directs the user to fill out the underlying form. In particular, when identifying an estimated tax penalty, it would be extremely helpful to identify the quarter(s) that did not confotm. This took me a long time to figure out because one payment was 2 days late. Finally, I'd like to see page or Form selection on printouts of official returns to allow for minor changes limited to a subset of forms to be printed instead of having to reprint the entire return.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: Ldog2
from Eugene, OR
Verified Purchase:Yes
I’ve been using H&R Block software for years with no problems. Highly recommended.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: jrdav
from Chicago
Verified Purchase:Yes
I am a long time user and after what happened this weekend and the anxiety you created I will never use your program again. In fact, it has been 4 days and I still don't have an answer on my state programs that you say are pending.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock