Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,283 Reviews)
Rating breakdown 149,283 reviews
5 Stars
97,774
4 Stars
28,057
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,671 out of
61,811)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: VPMF
from NYC
Verified Purchase:Yes
This is the first year in more than a dozen that the software failed me. It is usually so reliable and efficient. This year I was caught on a form mistake that couldn’t be fixed and caused me a repetitive loop of submission and rejection to the point where I missed the April 15 filing date deadline.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tmass
from New York
Verified Purchase:Yes
Good product great for doing taxes quick fast and easy 👍
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: beeks
from northwest indiana
Verified Purchase:Yes
does an ok job...doesn't carry over everything from federal to state so be observant
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ustaad
from NJ
Verified Purchase:Yes
My experience with this program that I have used over a number of years that for the most part, it handles most routine income types, deductions and adjustments well. However, when it comes to somewhat complicated adjustments such as foreign tax credits, the interview questions are not designed well to process it. The program wants the user to read up IRS instructions and then input the data! Also, if you have paid taxes to more than three foreign countries which is common if you have invested in foreign domiciled companies, it does not let you e-file the return! The interview questions around form 1116 need to be more robust and should help the user. This is a deluxe version, not the basic version, of the program and should handle nuanced tax issues well. Overall, the program does its job well.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: PeterWu
from Michigan
Verified Purchase:Yes
Have been using it for years and cannot do without it for filing.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Masters64
from Granite city
Verified Purchase:Yes
Always buy this product. Easily import information from last year's taxes and done quickly after putting in my w-2 numbers
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
1
Written by a customer while visiting HRBlock
Posted by: GS33
from Muskego, WI
Verified Purchase:Yes
Program works great, but when efiling taxes there was a system problem for most of the day on April 15th. They eventually fixed the problem but it was frustrating
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Unable to review/c electronic payment information!
on April 18, 2024
Posted by: Paul6545
from Wyomissing, PA
Verified Purchase:Yes
Filed taxes on April 14 and required to pay. Decided to submit payment electronically, checking account withdrawal. Expecting to see some sort of 'posting' in my account on the 15th... nothing; left me with questioning if I submitted proper account numbers. There is no place in the HR program that records the submitted info for review. On 16th was able to log into IRS and did see that my payment submission was posted on 15th and eventually withdrawn on 17th. Had to figure on my own how to check IRS site, think this is an easy fix to give assurance of correct information submitted as opposed to working about a late payment of thinking should I send in an additional check for 'fear' of being late.. thanks!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock