Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Jim2024FL
from Apopka, Fl
Verified Purchase:Yes
Not to good. I was upset when I could not e-file my forms. Apparently a problem with the H&R servers on 4/14 and 4/15. Had to print and mail. Also got a message saying we know we have problems do not call.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Acrhino
from PA
Verified Purchase:Yes
I bought the deluxe so I'd have federal and state included. There was limited guidance and when I went to file the state efile was going to cost me. Apparently only the state software was included.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Arthur48076
from Detroit, mi
Verified Purchase:Yes
Bad help:
- help screen pop up covers the item you are working on
- easier to use IRS help ( and that is not simple)
- federal online submit was rejected due to my fault but could not resubmit online. Had to mail it in. Paid for state efile but since federal
Efile failed had to mail state as well.
- online help - I was 24 person in line for 4 hours or more (I gave up)
- help screen pop up covers the item you are working on
- easier to use IRS help ( and that is not simple)
- federal online submit was rejected due to my fault but could not resubmit online. Had to mail it in. Paid for state efile but since federal
Efile failed had to mail state as well.
- online help - I was 24 person in line for 4 hours or more (I gave up)
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rebekah Harkness
from Bridgman, Michigan
Verified Purchase:Yes
For a product I only use once a year this is straightforward and allows me to complete my taxes with confidence. Start to finish the process takes less than an hour and I appreciate the check at the end to ensure I didn't miss anything.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Michelle3721
Verified Purchase:Yes
I have been using this product for years. Both federal tax returns were rejected because the AGI was incorrect, but it pulled the info from the prior year. So tell me how that happened…and tell me how it happened for both? It’s time to try something new.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lil tommy
Verified Purchase:Yes
The software is seamless to use. However, when I went to e-file, the software couldn't connect to the IRS server and ended up having to mail in my forms.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 1928
from georgia
Verified Purchase:Yes
always use hr block program for filing taxes, it efficient and quick
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Matt789
Verified Purchase:Yes
Efiling went down in tax day causing an incredible amount of stress. My efiled return ended up getting accepted but there was no way to verify using the software so I also filed a paper return. I guess we’ll see if I pay my taxes twice now. Incredibly frustrating. Will never use again.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock