Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: CCM Okie
from Edmond, OK
Verified Purchase:Yes
I have used H & R Block many times before without a problem. This year, they had a major problem that wouldn’t allow me to file my taxes online—even though I had already paid for it. I ended up having to mail them to make sure I filed on time. Not sure I will use them again.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KnotGoingToUseAgain
from Anywhere, USA
Verified Purchase:Yes
Nothing quite like having your efile system crash on the day taxes are due. Pretty important, and YOU FAILED
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Ended with errors and non-submission - unsure why
on April 18, 2024
Posted by: NothingForAFriend
Verified Purchase:Yes
(For this questionnaire, I am seeing a "disable adblocker to ensure submission". So, was THIS a problem for the tax submission? Gee - no warning THERE for the important service, but this almost valueless 'service'?!!)
After completing the 1080 with my income, the attempts to submit return demanded some medical insurance identification. Huh? What?!! Sorry... I refuse to give out insurance info. I could find NO HELP TEXT explaining this error, so I guess HRBlock doesn't care. When I've used in-person visits, my "INT" forms were sufficient. I never had medical insurance questions. I won't use HRBlock software in the future. This isn't so time-consuming - TIME WASTING is the proper term.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SCGII
from Georgia
Verified Purchase:Yes
Step by step interview process makes entering data in the IRS forms simple.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: RGLkwd
from Lakewood,CO
Verified Purchase:Yes
I have been using H&R Block software for many many years and it just continues to get better. I have recommended and they support When. You have to go through on audition.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: HRBS
from Nyc
Verified Purchase:Yes
Bought every year but very disappointed in not being able to E FILE because of H&R Block system being OFFLINE
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JAS43
from Fairfax, VA
Verified Purchase:Yes
The application is fairly easy to use but I'm not sure that it maximized my refund. The payment options were limited and they required the disclosure of too much personal information. I just know that HR Block is going to sell my info. I've used this product for the last 10 years but not sure that I will do so next year.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 7Toad
Verified Purchase:Yes
I have used this software for 12 years. Never have I had problems as I have had with it as I did this year. There are changes that made it difficult.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock