Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Upset 1
from Disputanta VA
Verified Purchase:Yes
I used this program for several taxes I do for the family. I was really very disappointed that your system crashed the last day. I also use TurboTax as I have a number of people in the family I do taxes for. I ended up having to use my last TurboTax to redo one of the forms I had originally tried to send through your system. Your product is ok but what a disaster on the last day of filing.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mtodd24
from Richland, MI
Verified Purchase:Yes
I've used the H&R Block tax program for years and love it! It's so easy to use and walks you through all the steps.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Great experience, minus one star last year import
on April 18, 2024
Posted by: tombh
from Bloomfield Hills, MI
Verified Purchase:Yes
Would be a glowing 5 star review, ease of use, accuracy, optimised tax planning - EXCEPT until quite literally the 11th hour, it would not import their own return from last year, causing a great deal of manual re-importing and validation; to the point I even bought the TT product (but ended up filing with HRB).
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Software easy to use, but online transmit issues
on April 18, 2024
Posted by: GL3818
from Chicago, IL
Verified Purchase:Yes
The software was easy to use. But when it came time to transmit my paperwork using the online method, there were major issues. I ended up sending my return in by printing and mailing (which cost me extra money and will significantly delay when I receive my tax refund).
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: plasmawave
Verified Purchase:Yes
Used the software to do my taxes , but when I went to efile on 4/14, I got repeated server errors saying it wasn't submitted, so spent many hours trying to resubmit and to verify that the IRS had or hadn't received my taxes...searches on the internet showed that these server issues affected many others too, so was very unhappy with the efile part of the process
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Truth Seeker
from Tampa
Verified Purchase:Yes
What happened on April 15,2024 - Your customers could not efile to the IRS - Unacceptable !
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ratso Rico
from Kansas City
Verified Purchase:Yes
I switched tax programs because of Turbo's arrogance and haven't looked back. Block has worked well for me, but this last time, as I got to review and printing, I ran into problems. I never did find how/where to find and print my estimate vouchers. And (to Block's credit) on the 14th of April I was actually able to get a text chat with Block support. Sadly, though, I never did find the estimate forms for either Fed or State. The IRS and State sites werent much better though. I ended up having to screenshot and print.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ScottG771
from Boston
Verified Purchase:Yes
Our family has used H & R Block software to process our taxes for over 10 years. This year the software seemed to be a bit buggy and left us feeling unsure if we were inputting the correct information. More help would have been greatly appreciated.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock