Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Danfrmn
from Canton il
Verified Purchase:Yes
Unfortunately I waited until the last minute to file my taxes, H&R Block's server crashes, and caused so much stress on a very stressful day. Luckily the server was back up by mid-afternoon and I was able to complete my taxes before the deadline. Little or no communication from Block, other than they were aware of the issue and you may want to mail them in. Next year I will think long and hard before I purchase their software again
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bbilling
from NY
Verified Purchase:Yes
overall service is good. was not happy trying to file on the 15th. but it finally wnt.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: VinCsummit
from Summit,NJ
Verified Purchase:Yes
I have been using HR Block for years. It handles more complicated situations better than any other software I have seen. I wish that it would allow you to efile state returns when you have a K1. Also the state tax programs can really add up when you need several of them.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Cnora
from Elk Grove, CA
Verified Purchase:Yes
Perhaps the server was down on april 14, but it should not happen since e-file was one of the reasons on getting the software. Improve your server or data flow as recommendation.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: notcomingbacktohandrblock
Verified Purchase:Yes
bought software to be able to electronically submit taxes and when i went to submit on april 14 and 15 i couldn't until last minute and had to take time off of work to do it. this will be my last year with H&R block. I also got audited for my 2022 tax return by the IRS because your software was not updated for the revised mortgage caps.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bad Tax Day
Verified Purchase:Yes
HR Block system prevented efiling, had to mail tax documents instead - should be getting HR Block rebate for poor software, yes?
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cnr2
from Canandaigua NY
Verified Purchase:Yes
After multiple attempts at trying to e-file the taxes, kept getting an error message. Ultimately had to print them and was going to mail them. Unexpectedly got an email saying the taxes went through and we’re accepted. Not sure how that happened because every time I submitted them, there was an error message. Very very frustrating.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jmjmjmjmjm
from monmouth county nj
Verified Purchase:Yes
Is relatively clear, biggest drawdown is the required 'update' after filing separate returns. Would be beneficial explanation as to why filing NJ state return electronically incurs a fee as opposed to mailing-or suggest alternative.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock