Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
H&R Block Has Given Me New Respect For TurboTax
on April 18, 2024
Posted by: Mary09876543221
from Denver
Verified Purchase:Yes
I thought I hated Intuit, then I tried this software. 1099s are a nightmare - it throws fits over "errors" in downloaded forms. It marked the name of my bank as an error!? It flagged an error in my downloaded W-2. Energy credits were a nightmare. It couldn't accept the fact that I put in solar panels, but not new energy efficient door or windows. It said those fields were not allowed to be 0. Seriously!? The interview steps were not as clearly worded as TurboTax and the overall user interface was more awkward. Just a poorly designed and error-ridden piece of software all around. NEVER AGAIN.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AmTaxPayer
from Virginia
Verified Purchase:Yes
I used H&R tax software for many years, although it gets job done, its help context did not help at all. When I want to figure out tax terminologies and see examples, I have to google to get help.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Bgreid
from Annapolis Maryland
Verified Purchase:Yes
I use H&R Block every year because it is simple and very accurate. I love this software!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: GoCo
from Denver CO
Verified Purchase:Yes
Worst tax year ever. Unable to file with H&R Block. Send us a refund. We’ll never use this again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DoNoTUseThisProduct
Verified Purchase:Yes
Horrible. System frozen for hours on tax day and forced to print and mail my taxes and spend more money than necessary
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dap11372
from New York, NY
Verified Purchase:Yes
I was unable to e-file my returns from about 9:00 PM 4/14 until 3:00 PM 4/15. I would get a bad gateway error. There was no phone support available, even on this most important day until 8:00 AM and even then, I was on hold for an hour and 20 minutes only to be told 'we're working on it' with no firm idea when it would be fixed
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jdenney
from Leavenw
Verified Purchase:Yes
This was purchased this year and unable to process my file return. This was ongoing issue and forced me to print all 25 pages and mail. Will be looking into another tax program next year. Have used H & R for years but totally upset with this year’s experience.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kris101
from Charlotte, MI
Verified Purchase:Yes
When I could not get the software to send my return to IRS after several hours of attempts, I called for Help. I was told to wait for a program update that would fix the known issue. After another six hours I trying to update the software, I simply attempted to send it again. The program said it had already been submitted and accepted by IRS and allowed me to pay my due balance. Good thing I did not follow the instructions given by the Help tech.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock