Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Mike B in AZ
from Mesa, AZ
Verified Purchase:Yes
I would have given this experience 5 stars, but had to take 1 away due to a connectivity error I kept receiving when trying to eFile my feneral return. I tried the next day and it worked, but there was no commincation from Block saying "This is a known issue" or "The issue is now resolved" or anything. Just a poorly worded error message and nothing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great guide for tax return requirements and docume
on April 18, 2024
Posted by: JJ farms
from Kentucky
Verified Purchase:Yes
Perfect for farm taxes, have use for about 15 + hys
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Stressed Out Efiler
from NC
Verified Purchase:Yes
E-file server crashed on filing day. It took hours or resubmitting my return over and over until it went through. Very Stressful!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Urinal Cake
Verified Purchase:Yes
Used it for a few years now, works alright. Big stinking failure when it came time to e-file on 4/14-4/15. Give me a break guys
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bernieinthebay
from San Francisco CA
Verified Purchase:Yes
Very disappointed in the product. Have used it for several years and ran into a lengthy bad gateway error on filing day.
Also I looked at trying to file as married, filing separately. The program did not seem to split income as stated when entering information for a communal property state.
Cons: Time consuming
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Delgirl2
from Delaware
Verified Purchase:Yes
I prepared my taxes in plenty of time but I owed money for the stinkin' Federal taxes so I decided to wait until the last day to submit. Big mistake! I got error message after error message every time I submitted for at least 6 hours. I finally was able to submit around 4:30 EST. What a joke and a stressful experience!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jon0165
Verified Purchase:Yes
This software is pretty easy to use. It worked well when I was working and now in retirement. I was a little concerned when there was difficulty filing on tax day. But I was able to successfully file later in the say so it worked out. It’s a little time consuming.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Nyny2024
from New York, ny
Verified Purchase:Yes
E-filing was stucked in gateway error for almost 24 hours. No communication were sent. Printed out the retuens, almost went to post office. Very bad.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock