Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Alexandra C
from Minneapolis, MN
Verified Purchase:Yes
We have been using H&R Block for several years now. Normally we submit our taxes early however this year we owed and needed to wait to file. When we were ready to file the e-file option did not work. We have had charges pending on our checking account for days now and we did not get to e-file. After multiple attempts to file and hours of waiting for a resolution I gave up. I went and bought a printer, came home and printed everything out, and then waited forever at the post office to mail out our taxes. Using this software cost me more money than necessary and made me waste my day. We will be looking into different tax software for next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ricanbloke
from Florida
Verified Purchase:Yes
Have used it for the last 15 years. Never had an issue.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: BigDave7000
from Texas
Verified Purchase:Yes
Have used Block for years. Much more cost effective than TT. Only (minor) hiccup is it doesn’t ask for this year’s PIN, so my return was rejected. Easy fix. Other than that, perfect.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Very disappointed with server crash on tax day
on April 18, 2024
Posted by: Mike44444
Verified Purchase:Yes
Got a message that it could not connect to the the H&R Block server claiming it was a problem with my security software and find out that it was a problem with your servers on Tax Day for the reason why I could not e-file and had to file via regular mail.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CGM Supply
Verified Purchase:Yes
Every year I seem to have some issue with this program. One year my actual refund amount was not correct, the next year the AGI from the previous year was not correct. This year when I went to send my efile, the program did an update during the filing process. So when I went back to check my filing status, the program showed that it was not filed. When I invoked another attempt to file, it failed because it actually went through the first time. Fortunately I received the email confirmation that it was accepted, next day. I don’t recommend the program if you are already using another program that works well, consistently. It used to be better and that’s why I switched from TurboTax.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mikespiker
from CA
Verified Purchase:Yes
Really? Having a full service meltdown on the day of? And making us call and dispute 20 credit card charges?
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MikeNixie
from NY
Verified Purchase:Yes
I found it easy to use although some screw ups. Like after saying I had crypto transaction it just jumped to next topic. I had to search for the data input screen. Also it did not have the code I needed for a w2 line 14 in NY but it was not a big deal. Overall got the job done at a fair price.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Wayne from MD
from Ellicott City, MD
Verified Purchase:Yes
I always thought the software was just okay but having failing servers over the weekend before tax day is unforgivable. Fortunately I was able to get an extension on Monday, Apr 15th in the PM (FED) and mailed my State Extension form before the Post Office close 4/15 so I still need to file the whole tax bundle. I was ready to go around 10 pm on Sun , April 14th, but that just wasn't possible with the software glich / full server, etc.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock