Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: extremelydisappointed2023
Verified Purchase:Yes
I was one of the thousands of customers negatively affected by the efile outage on April 14 and April 15. This failure caused a serious hardship to file five paper copy returns. I will not feel confident until I receive confirmation that all returns have been received and successfully processed. I will be requesting a full refund and do not plan to use This product in the future.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nice try
from MN
Verified Purchase:Yes
The outage on tax day has this long long time customer saying goodbye. Zero communication anywhere about the issue forced me to do my taxes by hand in order to get them in on time. The hours I spent trying to figure out what “bad gateway” meant and then finding out it was on your end and you knew about it starting on the 14th and didn’t get it fixed until late on the 15th is unacceptable. No communication on your end.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Good Software, but Their Updates Broke the E-Filin
on April 18, 2024
Posted by: PeterNH
from New Hampshire
Verified Purchase:Yes
Overall, I love the H&R Block tax software. But when I went to file my taxes online on April 15, I am guessing that the update they pushed out earlier that day "broke" the ability for H&R Block to accept an e-filing. So I had to spend more money to mail a copy of my taxes to the IRS, just to get home later that night and the software suddenly worked again. Rather disappointing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Too much trouble efiling almost missed deadline
on April 18, 2024
Posted by: DFunct
from Missouri
Verified Purchase:Yes
Tried to file on weekend of 4/13. Their system was down. I tried repeatedly. Racked up dozens of filing charges on my credit card. System came up barely in time to file before 4/15 deadline.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Deb in GA
from Summerville, GA
Verified Purchase:Yes
I’ve used the HRB Deluxe package for many years! I’ve some experience years ago auditing state tax returns and recognized right away how thorough this program is. It has assisted me in filing taxes in a way that means I lose no sleep wondering if I caught up on the law changes or anything else. All the hard stuff is done for me and all the right questions asked to ensure an accurate filing. Thank you!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Bill00
from Tennessee
Verified Purchase:Yes
It's good. Hoping for an expanded interview for K-3. This came out as an expansion to K-1 a couple of years ago. Also, for choosing to flow income for "when earned". The "whole form" is overwhelming as it seems to become 4 more whole tax returns.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Mattyj22
from Columbus, Oh
Verified Purchase:Yes
Nationwide outage on tax day was a huge blunder. Tried to submit my return literally for hours but ultimately had to print a hard copy. Wasted hours of my life. Tax software itself was fine. Have a big question if I will use it again.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ERtaxfiler
Verified Purchase:Yes
The preparation work was fine, but the inability to file between Sunday night and Monday afternoon was not okay. Two stars instead of zero because it did submit Monday afternoon about 30 mins before I gave up and printed it off to mail in.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock