Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: dant88
from New York
Verified Purchase:Yes
The tax software on my PC was unable to connect to H&R Block servers on tax day. I waited on the phone for 50 mins and then was told to file on paper in case the problem could not be resolved. That's fine if you have a Printer, Checks, Stamps and can take off work to getting them. I took a chance and it finally work at 6pm. Very stressful!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Narnian
from Palmyra, VA
Verified Purchase:Yes
Normally I submit my return a week before the due date but was away and tried to submit it the day before, 4/14. Unfortunately it would not send even after a dozen attempts over 4/14 and 4/15 due to errors at their end. As a result I had to print and submit it through the mail at the post office 30+ minutes away. As a result I lost about 4-5 hours of my time due a software failure that should have taken 60 seconds or less. I will likely switch next year after 20+ years of use.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Blessedgranna
from North Carolina
Verified Purchase:Yes
I have used H and R block for more than 20 years. It is easy to use, excellent help with questions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: AT hi hi
from Fl
Verified Purchase:Yes
I have used block for some years now,,easy to used manually, explanation is right there.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
The 2024 tax day outage was totally unacceptable!
on April 20, 2024
Posted by: VeryDisappointedCustomer
from Cape Coral, Florida
Verified Purchase:Yes
The 2024 tax day outage was totally unacceptable!
No communication to user community about the cause, expected duration, or resolution of the outage.
No corrective measures taken to update return status.
This year’s filing was a major disappointment.
As a long time user, I’ll be using a different product next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: poorIT
Verified Purchase:Yes
I have used this for years.... this was unacceptable service
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: At a loss
from PA
Verified Purchase:Yes
Software was ok. Online filing did not work from night of 14th through the 15th. Attempted submissions probably 6-8 times, eventually and had to rush around to snail mail an extension for legal filing protection before postal pickup ended. Not happy about this.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ja29
from Alaska
Verified Purchase:Yes
I have been using this software for several years and find it generally easy to use and a good program. I use a mac and am disappointed that the HR Block business program is not able to be downloaded on my mac.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock