Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: MartyBLTC
from Boonville, Missouri
Verified Purchase:Yes
I have used H7R Block for taxes for many years and it has always functioned well. Superior to other software I have tried.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
I used this software for several but never again!
on April 20, 2024
Posted by: JLB Oklahoma
from Bartlesville Ok
Verified Purchase:Yes
I purchased the software and paid for E-file but that didn’t happen. When I tried to E-file the system was down. I am so unhappy about my purchase that I won’t ever use the software again. Unfortunately I had to mail in my return because of this company couldn’t even keep the system working. I received a message that my return was rejected by the IRS after several attempts to send it and the message disappeared from my email immediately. That is bizarre and very disturbing. I want a refund for the purchase.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JimmyGrrrr
from VA
Verified Purchase:Yes
There are a lot of things that happen with the tax calculation that are not well explained. The State of VA tax software proclaims that you get a higher rate of a deduction if you are over 65, however there is nowhere in the program that asks for your age, and it never comes up in the questions or shows the higher deduction being applied. This should be made more obvious.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rambo1978
from Miami, Fl
Verified Purchase:Yes
I think that something is missing about this software about giving you more information about certain things, specifically complicated items such as interest rates and investments.
I am referring to the schedules. Unable to e file.
I am referring to the schedules. Unable to e file.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RickLan
from Crofton, MD
Verified Purchase:Yes
I have used this product each year to do our taxes for the last 20 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Yours23
from MI
Verified Purchase:Yes
I have used this app for years, but this time it would not connect to the HR server in order to e-file. I took all the steps suggested in the help, but it still would not connect.
I ended up mailing my return into the IRS. But to make matters worse, the app gave me an error message , but I received an email later saying that it had indeed gone through. I sure I will get an audit now since the IRS will have an eFile and a mailed version as well.
This was on tax day so I had no choice but to mail the return. Not pleased because I paid for e-filing
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: None of your business99
from Boston, MA
Verified Purchase:Yes
Will not be using next year. Disable AdBlockers to send a review? Or just one star reviews? This is a scam.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: joeschmoCFO
Verified Purchase:Yes
H&R Block is still my preferred software for taxes. I like all the included benefits (free e-file, support if needed, audit risk calculator, etc). Though it can get rather time-consuming when delving into itemized expenses. It would be helpful to know ahead of time whether it's worth spending the time itemizing deductions. For example, at the beginning of a section, say something like, "The standard deduction is $XX. If you think your itemized expenses exceed this, continue with the itemized worksheets. Otherwise, claim the standard deduction and move on." Knowing the standard deduction ahead of time would let me know whether I'm in the ballpark, way over the minimum, or not even close. Currently, it just says "Help me determine which to use (standard vs. itemized)", and then walks you through all the worksheets to calculate total expenses before pointing out, "Here's the standard deduction. Your expenses are $YY. It looks like your itemized expenses are less than the standard deduction. You should probably take the standard deduction." Well, no kidding!
Also, the explanations and help bubbles, while more vague than I'd like, have always been at least a little helpful. This year, however, they changed the wording and it made things much more confusing and unclear. Definitely a step backwards in my opinion.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock