Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
Useful and filed my returns but needs improvement
on April 12, 2026
Posted by: c h u c k
from New Jersey
Have been filing with H&R Block several years now and this years seems the software is NOT as functionally useful as in previous years.
Examples: I will go to show form - whether the mini version or the whole form, if I click on any of the gray fields that the software filled in, I get as expected the OVERRIDE or cancel. I wanted to see where the software arrived at the particular number, you need to use override (okay I get it), but when looking for where the number comes from it tells me the 'entry is not carried here from another form' which makes no sense as it came from somewhere. Had this happen nearly a dozen times both federal and state. What I do like about this software is that it easily downloaded ALL my brokerage statement.
Examples: I will go to show form - whether the mini version or the whole form, if I click on any of the gray fields that the software filled in, I get as expected the OVERRIDE or cancel. I wanted to see where the software arrived at the particular number, you need to use override (okay I get it), but when looking for where the number comes from it tells me the 'entry is not carried here from another form' which makes no sense as it came from somewhere. Had this happen nearly a dozen times both federal and state. What I do like about this software is that it easily downloaded ALL my brokerage statement.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Charged me twice for filing State Return
on April 12, 2026
Posted by: CalJohn
from California
All went well until it came to filing the return. I put in my credit card info and tried to submit the return. It said I had to upload an update first. After uploading the update, I tried to submit again, and it has me re-enter the credit card info. I e-filed both Federal and State. When I saw my credit card transactions, I saw that I was charged twice.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: aaj7
from Oro Valley, AZ
Verified Purchase:Yes
The H&R Block software was easy to use and understand! It made the tax process doable and did a great job putting it all together for me!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: fmratc16
from Alaska
Verified Purchase:Yes
I have used H&R Block Tax Software for ten or more years for a reason: it proves fairly easy to use, and when I do have questions, it has links to references that answer the questions. I feel safe that their line of questioning does not leave anything open to chance that could lead to problems.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CAC64
Verified Purchase:Yes
I have used this product for 20 years and it makes preparing your taxes so easy.
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
Have been using HR Block and Turbo Tax interchangeably for many years. Must say that this years HR Block is the clear winner... it loads easily, works smoothly, handled complicated tax issues with a minimum of fuss, and yes, I did get a better than expected refund.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Fost
from Maryland
Verified Purchase:Yes
State was automatic after doing the federal return, which takes most of your time. Everything worked well and only one form required extra attention.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston, Ma
Verified Purchase:Yes
The software is good, however I had difficulty downloading and because I tried downloading more than 6 times, I was locked out. I reached out to the company but no response. Had to pay for the software again at a higher price. Not happy about that. Maybe next year I’ll use Intuit.
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock