Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: PPro
from NC
Verified Purchase:Yes
This is way, way, way too expensive for what it does.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Problems with energy form. Some forms missing.
on April 21, 2024
Posted by: Tucson Gal
from Tucson
Verified Purchase:Yes
I have been using H&R Block software for a long time now. However, these last two years, I have had issues with my energy form. The default form that came up for my continuation of my benefits required me to override boxes that the software said I couldn’t override. Because it was already the 15th I had to leave the box as is and hope that I’m not audited. The default box checked that my solar was a result of new construction and I could not change it. My energy is not due to new home construction. I added energy to an existing home.
For prior year energy, I was not able to e-file my state return because H&R Block software told me I needed to download forms for Arizona and mail in my return.
My sister is using another competitor product and did not have any issue with her energy form, as she also got solar. Also, for the previous year, her form was included in her state return and she was able to e-file with forms included in her software. With H&R Block, I had to manually download and update the form - not knowing what goes in the boxes - and mail in my Arizona return.
I traveled for many years for work and had to do multiple state tax returns. Many of them with manual instructions where to download forms. The competitor includes these forms in their software so they can be entered in the application and printed for mailing.
I really wanted to continue supporting this product and have for many years, but it’s falling short in some areas. I asked my sister for a copy of her tax return so I would know what to put in the boxes.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GPC01
from Lansing, MI
Verified Purchase:Yes
I bought the Fed + State package on line. The vendor offered a hard disc to be shipped. A day or so after the purchase, the vendor claimed shipping problems but said the software could be downloaded. The software worked fine but I believe the offer was an intentional misrepresentation. Filing on one return was delayed by a "gateway" problem.
Pros: Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: OLiveAPM
from Indiana
Verified Purchase:Yes
I think it's time to switch to other tax prep apps. Found that there are people out there getting cheaper / free software (not the free version, but full deluxe version) and I was not able to get refund
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: oldfart
from Washington
Verified Purchase:Yes
Great for the feds, and for the state I reside in. I was disappointed to discover (after paying for state tax modules for states where I have non-resident income) that I would be unable to file those electronically.
State filing should also be free!!!
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Mags22
from Atlanta.GA
Verified Purchase:Yes
I have used this software for four years now. It is easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: DiEA
from Ft Lauderdale Fl
Verified Purchase:Yes
I’ve used the HRBlock tax program for over ten years and find it very straightforward and easy to use. I only wish I could purchase additional eFiles. When you have a large family sometimes you need more than five and it would be helpful if you could purchase additional eFiles like when I first started using the program.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ben GP
from Millville DE
Verified Purchase:Yes
I had my deceased father’s taxes done with kindness and compassionate help. A load off my duties. Thanks
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock