Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Kurt920
from Oshkosh, WI
Verified Purchase:Yes
Return completion was easy as always but filling my return this year was hair raising as your filling system was down from 9pm on 4/14 until 2pm on 4/15. That is totally unacceptable!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sprockets
from Florida
Verified Purchase:Yes
This is my third year using H&R Block software. I have found that I can get it done in one day vs a week with Turbo Tax. I have found that this software covers all corners of the tax file and even my financial planner likes the results.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: MMR2
from Massachusetts
Verified Purchase:Yes
The program was difficult to use for me because I had some unusual Dividends, stock and interest issues. Also the filing of my return was delayed because of a software issue.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxes2025toomuch
from Watervliet, MI
Verified Purchase:Yes
It gets the job done, for the most part. After answering all the questions, I still had to go back and fix a few things manually.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jeffrey 56445
from Arizona
Verified Purchase:Yes
I tried to eFile federal and Arizona three times and it failed every time. However my credit card was charged the state eFile fee three times although this was eventually reversed. I finally eFile federal only successfully, but was not able to retry state filing until federal was accepted a few days later and it failed again, so I had to file state late on paper by mail
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Scatchingmyhead
from MO
Verified Purchase:Yes
I've been using HR Block tax software for over 20 years. During that time, very little has changed in the look and feel or how the software function. It needs a makeover with nicer graphics, more direct references and more assistance. Heres an example I experienced this year. The tax software told me that I had over contributed to my HSA but instead of hyper linking me to the form I needed to complete, it gave a series of printed menu directions that took me to a generic menu of forms. It would have been super easy to hyperlink the new form in the "error" pop up I got, but not that user friendly. Also I've also had issues where the running refund calculation goes down by a significant amount without any explanation. That's not the kind of user experiences I'm will to pay for, maybe if that was the way the free forms function but not "Deluxe".
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sfkclk
from Chesapeake, VA
Verified Purchase:Yes
I've been using the Block software since the mid-90s and it has generally served me well. But my perception is that in recent years the programs; and particularly the state program; have become less intuitive. There seems to be an increasing number of cosmetic changes each year that leave me desiring the way it was before. The help features also seem less helpful. I've worked in computers since they began, and one of the early premises of programming was to not change something that works for the sake of changing it, while another said never remove a capability from a program without an improved replacement to accomplish that task. Today, slicker programs seem to be a requirement, and some of that is evident to me with Block. But I'm an old guy!
Pros: Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: TedB2540
from Columbus, OH
Verified Purchase:Yes
Very straightforward data entry. I like the little links that provide info on some of the more confusing topics / entries.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock