Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Lost in the ozone
from Chicago, IL
Verified Purchase:Yes
Was unable to electronically send my return due th the web site inability to handle the tax day rush. They should refund every purchaser's money and then go out of business.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JC11111
Verified Purchase:Yes
Had good experience for long time. This year return was too dramatic since I couldn't submit my return on last weekend.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Why is this important
from Omaha, ne
Verified Purchase:Yes
It was hard to use. The tax software did explain anything.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rosshirsch
from Commack, NY
Verified Purchase:Yes
I’ve used H&R Block’s tax preparation software for over 25 years and depend on them to help me prepare my income taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
I have used for over 20 years, but disappointed
on April 22, 2024
Posted by: Ben91
from new hampshire
Verified Purchase:Yes
I have used this product for about 25 years because it is cheap and relatively easy to use. Some of the explanations and help are too vague, but overall fairly easy to use. However, I find it hard to forgive that the server for efiling went down on April 14th and did not come back online until the following afternoon of the 15th. This is unacceptable, and I will probably switch to turbotax.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Treewalker
from Maine
Verified Purchase:Yes
Overall, easy to use, helpful hints and explanations when sought, and with one significant exception was very pleased. Strongly recommend you upgrade/modify how you treat Minimum Required Distributions. Should have specific page just for this. List any MRD's, including amount required.. On Same Page, list any amount that was submitted. Right now software does not allow this clear linkage, blending too many different issues together. That part was both confusing and frustrating, and some other tax prep software at same price point handles this in a much easier, clearer way.
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TKRIL
from Illinois
Verified Purchase:Yes
Completing the return was fairly straightforward, but the e-file process was a nightmare due to your outage of several hours on 4/15. I ended up losing time from work preparing to print and mail the return, because you couldn't provide information/ETA on resolution. Then my state return was rejected, and there was no instruction on how to find the reason for rejection. I spent an hour on the phone with your agent to find the reject reason. It's the first and last time I will use your software for filing my state return .
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 12344321222
from West Newbury, MA
Verified Purchase:Yes
Many bugs in this software this year. Adobe printing doesn't work. Servers failed on Tax Day. Massachusetts Health Insurance section does not handle Medicare. Massachusetts forms will not online file with deductions. etc.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock