Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Gets the job done, but interface barely tolerable
on April 12, 2026
Posted by: rt808
from Honolulu, HI
Verified Purchase:Yes
It took me through a complicated process, and I have no reason to think it didn't complete my return properly. But it's hard to navigate sometimes. I couldn't figure out how to enter the estimated state tax payments I made through the year, and when I finally found a help message telling me I had to enter it in the same place I entered the federal estimated tax payments, it gave me a list of steps to navigate through the interface. I had to take a picture of the screen because there were too many steps to remember; it would have been nice if it just gave me a button to go straight to that screen. It would have been even nicer if it just put that step in a more intuitive location, such as the state tax adjustments.
Sometimes when I want to check on some detail in the return, it makes me go step-by-step through a segment of the return creation process to get to the correct screen.
I'm annoyed by the way when it tells me to check something that may or may not be okay, it still shows the warning after I've checked it because there's no way to tell it that I've confirmed the detail it was questioning.
It's also annoying that every time I exit the return or close the program, it asks me if I want to save the file, even if I hadn't changed anything. It always has me second guessing whether I accidentally changed something.
Honestly, the only reasons I keep using this product every year is that it seamlessly imports information from previous years to start and submit the current return, and I don't want to have to learn a new program.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Fredric Flintstone
from Kommiefornia
Verified Purchase:Yes
They should consider creating a Linux (Mint) version. Windows is dieing.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The program is pretty good but for a couple of things. First and foremost; For the las t four years we have not had enough deductions to itemize and have take the standard deduction. This year was no different. I knew it was not going to be different but had to go through the entire process of filling out every darned box until I got to the end.Then it told me I should take the standard deduction. I ALREADY KNEW THAT!! Why couldn't there be a button at the beginning of the program to click on to just take the standard deduction instead of spending three or four hours filling in blanks needlessly. Yes it took me that long because I'm old. Give me a break. OK, rant over. Also, the state program didn't have one of the forms I needed so I had to go to the state website to get it.
Cons: Time consuming
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Shananagram
from Texas
Verified Purchase:Yes
We’ve used this multiple years in a row, and importing last year’s return into this year makes it easy! Taxes done in 3 hours!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
It's easy to use and the step-by-step instructions are clear and easy to follow. Price is reasonable. I've been using it for years and the frequent updates between when I buy it and when I use it ensure that I am always current with whatever changes are made in the Federal or State laws.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
terrible efile experience
on April 12, 2026
Posted by: russnwv
When filing, the program took me all the way through the efile process including the payment fee for efille of my state return. The application then said that it had to update the software! Update was processed and then started through the efile process yet again. When it came to the point of entering debit card information AGAIN, I stopped and checked my bank account and there already was the transaction fee for the efile process I had already done. Why did the software not required the update PRIOR to start any of the filing process?
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Buggy!
on April 12, 2026
Posted by: Enough123
from Los Angeles
We’ve used this software for many years and every year it gets worse. Imported 1099 data sometimes fills in wrong numbers and even wrong text (company names, etc). Sometimes data we entered didn’t save or was corrupted. You can’t trust it and have to double check everything. We finally got through it; passed all the checks and eFiled only to be REJECTED by the IRS due to a missing form! NEVER AGAIN! Next year we will have our returns prepared by a tax service. We’ve waisted WAY TOO much time screwing around with this buggy software.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: IDNDRs
Verified Purchase:Yes
I don't do reviews.
This is supposed to be a survey of the software and features.
This is supposed to be a survey of the software and features.
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock