Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
H&R Block can't get it right
on April 13, 2026
Posted by: CMH2
from Phoenix AZ
Every time (in the last 3 years) I use this program an issue comes up and seems to delay or prevent me from e-filing. It keeps saying that I can't e-file because of a calculation error. Your calculation error! Corrected it using H&R Blocks' instructions. It has locked me out of sending this e-file. This will be the last time I use this program.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. Louis, Mo
Verified Purchase:Yes
Could not have easier - download went without a hitch - once i had my information, i just answered the questions and filled in the information. Uploaded my federal return and paid the fee to file my state return - wish that was included in the price for software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Nitro733
Verified Purchase:Yes
After 13 hours, and many attempts to file, with nothing but rejections telling me to fix issues you idiots had grayed out. I gave up and went to Turbo Tax, who was no stupid issues
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Notstolenidentity
from CA
Verified Purchase:Yes
I used it to file and my state return was rejected with a message saying someone already filed a return with my social. It was an instant scare and I thought my personal data was compromised and started the whole identify theft process. The return processed and I have received my direct deposit, the software status still says rejected. Contacted support with no help either. Other than that it’s working fine. Not the best and many fields you’ll have to figure it out or flag as mistake for no reasons, I suppose slightly better than free softwares?
Pros: Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Could not be any easier Would’ve liked the cost to file the State Income Tax included in the price
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia Beach, VA
Verified Purchase:Yes
I have trusted and used this product for many years and have never been disappointed in its performance.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: notenufRefund
from SoCal
Verified Purchase:Yes
Is pretty good, but has its quirks
If the IRS free file allowed 1099 R income, I would likely just use it instead, but alas it doesn't.
If the IRS free file allowed 1099 R income, I would likely just use it instead, but alas it doesn't.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Okay software but the help function is not helpful
on April 12, 2026
Posted by: Anonymous
from Wood Dale, IL
Verified Purchase:Yes
I've been using H&R Block tax software for years. It has gotten better over the years but this year was a bit of a disappointment. Mainly, my problem is with the help system. It has never been great but this year it was of little help at all. One used to be able to get help on the specific topics, questions, and forms but now there is just a general help with a really bad search function. Google was a much better help than the help within the program. That's not right.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock