Good product. Nice to use year after year for autofill of info. I had a situation this year that wasn't well documented, but for a straight-forward tax return it's easy to use.
To actually not definitively know when your servers are down and responsively warn customers during the submission process and make it sound like it could be coming from the customer's end is reckless!
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Even though last years return was in my computer this program wouldn’t open it. Said please update the program. Yet no updates were available. I couldn’t get last years AGI so my e/filed return was rejected by the IRS. Had to mail it in.
The process is streamlined and to the point. It follows all protocols so that all monies can be assessed by the government in due process and accordance of the law.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
The H&R Block locally installed tax software is much easier to use and less expensive than the online version. When you use the software year after year it can pull in last year's information making the tax preparation experience much easier.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I've been using tax software for over twenty years to do sometimes complicated returns and for perhaps 6-7 years now, have only used HR block. Most excellent product!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!