Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Jjbris
Verified Purchase:Yes
I have been using for 20 years. Never a problem. Coovers all my needs.
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Very good program -- but with two stumbling blocks
on April 13, 2026
Posted by: SallyFL
from FL
Stumbling block #1: Entering Identity Protection PIN
This is the first year I had to use an IP PIN on my federal tax return. I didn't see the box I had to check when I was filling out my information. IT NEEDS TO BE MORE PROMINENTLY FEATURED. Your directions for finding that box were confusing. I didn't initially see the word "choose" before the word "Miscellaneous." I looked through the items under Miscellaneous, and there was no listing for "I received an identitiy protection PIN." Eventually, after much frustration, I realized that I had to CLICK "Miscellaneous" and follow the rest of your directions.
This is the first year I had to use an IP PIN on my federal tax return. I didn't see the box I had to check when I was filling out my information. IT NEEDS TO BE MORE PROMINENTLY FEATURED. Your directions for finding that box were confusing. I didn't initially see the word "choose" before the word "Miscellaneous." I looked through the items under Miscellaneous, and there was no listing for "I received an identitiy protection PIN." Eventually, after much frustration, I realized that I had to CLICK "Miscellaneous" and follow the rest of your directions.
Stumbling Block #2: I do my brother's taxes. He moved to a different state in 2025. The only ID I had for him was for the state he moved from. I tried that, but the return got rejected, saying that I had listed an incorrect AGI for the previous year. The AGI that I entered was correct. My guess is that I was required to submit an ID for the state where he is currently living. Your program did not tell me that, and I had no way to get one soon enough to resubmit his return electronically. Instead, I had to print his federal return and both state returns. I also had to write two checks and copy them for my records, rather than being able to submit them electronically. Then I had to go to the post office and mail all three returns by Certified Mail.
I worked as an H&R Block tax preparer many years ago. I always buy your software and am generally very happy with it. This year was frustrating for me. I hope you will address the issues I mentioned. Thank you.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
on April 13, 2026
Posted by: Acook
The software makes everything simple and easy to follow which keeps the user out of difficult problems. I would recommend it to anyone looking to file their own taxes.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GAD 86
from Dallas TX
Verified Purchase:Yes
Been using your software for many years. My taxes are not that complicated but I still feel that you give me a couple of pointers that I would have missed on my own
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: huey2
from nc
Verified Purchase:Yes
been a customer for many years. love the product and support
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Intuit works better
from New York
Verified Purchase:Yes
The program does its job, but theirs are so area I found time consuming.. can’t make a change on a form directly, have go back to the beginning to get to many time when I want to see , review or change something. Didn’t had an underpayment penalty form. Indicated for was OK for minor to process electronically but IRS rejected for a 16 year old first timer. Had to send paper copy. Program should have advised me before filing
Cons: Time consuming
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Teed Off User
from USA
Verified Purchase:Yes
Software itself is good and I have used it for a number of years.
HOWEVER, YOUR REQUIREMENT FOR THE SOFTWARE TO BE INSTALLED ON THE MAIN HARD DRIVE (C DRIVE) IS PURE BS!
I install on a removable hard drive that I only connect when I am doing my taxes. Insuring security of my personal and financial data. With in installed on another drive, other that C drive, none of the updates will install properly.
Software NEEDS to be able to be used on PROPERLY on any hard drive!!!
HOWEVER, YOUR REQUIREMENT FOR THE SOFTWARE TO BE INSTALLED ON THE MAIN HARD DRIVE (C DRIVE) IS PURE BS!
I install on a removable hard drive that I only connect when I am doing my taxes. Insuring security of my personal and financial data. With in installed on another drive, other that C drive, none of the updates will install properly.
Software NEEDS to be able to be used on PROPERLY on any hard drive!!!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: New User 1012
from Upstate New York
Verified Purchase:Yes
I was a Turbo Tax user for many years, but needed to switch to a tax program that did not update to windows 11 just before tax season, I now am a convert to H & R Block software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock