Although I am disgusted with the added on hidden fees - fees to file, fees for a different state, I cannot say I am unhappy with the product. It makes it easy from year to year to import and do my taxes as well as my family.
I was amazed t how my banking and investment documents/information was accessed and downloaded for my return. My inexperience and lack of some knowledge did not help me.
Pros: Easy to prepare, Easy to import documents, Fast
While i like the product and its ease of use, i am still disatisfied with the same issues for years. 1. When printing out return, it still has the glitch/issue where it prints in a zoomed in view. And while there is "setting" i eventually find to deal wit that, cant see a reason why it still has to be a manual thing. 2. Still annoyed that while there are FIVE federal e-filings included, I still dont have the option to trade one (or 4) of them in to efile state. The cost to efile state is more than i get back and just really annoys me .
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.