I have been using this software for a number of years and a have had no problems with the instructions that are included in the package. Will be using it next year and beyond.
Difficult to navigate. Could not print state program Help is a joke
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used H&R Block's software for the past 10 years and have never had a problem. Previously used a different tax software but once I switched to Block, I stayed. Used it for myself and both my parents. Only complaint is that they do not include one state submission for free. Especially if you don't need 5 federal submissions.
I was able to complete the taxes, but the program did not recognize the attachment was available. Also the uploading to the IRS kept failing unlike last year. I ended up placing documents in the mail.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using this software since it was originally developed (30 years+?) It continues to be my go to for tax preparation software. H&R has done a good job on further development of the software.