I've used H&R Block products for many years and have had a lot of success using each one. This year however, I've had a lot of vision problems due to getting older and now realize that I may have to stop using this product as I'm unable to see the small text and prompts. I hunted all over for a zoom feature but there isn't one. I could change the screen resolution but why would I want to do that for this one product. It would be really helpful if this product had some new accessibility features on the next release.
Pros: Fast
Cons: Time consuming, Hard to prepare, Hard to import documents
I’ve used this program for the past few years and have been satisfied with it. However this year, we had to wait several weeks for a series of updates before submitting our return
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
The Block tax preparation software makes preparing my tax return simple and provides the guidance I need to be comfortable that I have not failed to consider important points.
It seems like the tax software gets a little better each year. I especially like uploading my investment information directly from the company I do business with.
Lost my computer backup file on my taxes after the program crashed. Printed it out and went to do a final save when program crashed and corrupted my file so that it couldn’t be opened. So now I have a paper copy only.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Have been using H&R Block tax preparation software for many years and am always impressed at how easy and accurate it is. The interview process is straight forward and old files are easily accessible to update the current tax year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast