Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,278 Reviews)
Rating breakdown 149,278 reviews
5 Stars
97,771
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,666 out of
61,807)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Satisfied in Alabama
from Alabama
Verified Purchase:Yes
I use this software every year. However this year I didn’t file until April 14. Your server was down until 4 am 15 April. Not good. Error messages were insufficient with no estimate of when it would be back up. Finally worked.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Lilor
from NY, NY
Verified Purchase:Yes
I’ve used this product for years and appreciate the carryover of pertinent information.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: rwm67
Verified Purchase:Yes
Dismayed by the really late final update to the program. But, hated the stress caused by the software glitch that wouldn't allow me to submit my federal return the night of 4/14 and continued the frustration until about 3:15 pm of tax day.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Written by a customer while visiting HRBlock
Posted by: Henry1900
Verified Purchase:Yes
Ben using for years and trust it, could use more information on where and why certain deductions or taxes are being used in my specific return. And I accidentally didn’t use the automatic payment feature. The tool let me bypass it without checking.
Pros: Easy to prepare, Maximizes refund
Value
5
Written by a customer while visiting HRBlock
Posted by: MNTom
from Minnesota
Verified Purchase:Yes
Software is easy to use and pulls information from year to year. I had an issue this year when I submitted my taxes and the software told me my spouse’s SSN was already used on a return so I couldn’t file electronically. I spent 1.5 hours on the phone with the IRS to find out that my wife’s SSN was in fact fine and probably a glitch in HR Block. Not a fun time worrying about a stolen identity over the weekend while I waited for Monday morning to call.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ranga62
from Ann Arbor, MI
Verified Purchase:Yes
Have been using this software for along time, like its features and familiarity does help in completing the taxes quickly
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: bobL29
from TX
Verified Purchase:Yes
I haven't mastered every tax topic in the program, but it guides me accurately and safely through to completion.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: slord0520
Verified Purchase:Yes
constant issues with the EV creit form and only weekly updates delayed me in doing my taxes.
You should just ask if someone has an old IRA basis from past
You should just ask if someone has an old IRA basis from past
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock