I couldn't electronically upload my state taxes because it required a receipt to be uploaded with it. I had to mail it in. Disappointing
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Package said federal and state returns. But doesn't mention you pay for state.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using H&R tax software for more than 15 years. Very happy with it. One drawback: on the Mac it does not fully load because a library is missing. Every year I have to figure out what library is missing, where it belongs, and create it. It would be nice if the software handled it for me.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
HAD trouble filing a final return and was almost forced to mail and not take advantage of the free federal filing. The company offered a discount on next year's program however if I would have gotten a discount next year or the price is raised this promise may be empty.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.