Could not file electronically, had to file paper return
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 16, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I’ve used HRB for 5 or 6 years now. It loads easily with being up and running with no hiccups. The layout is ok, not great but ok. There is some in product advertising from Block but no more than what competitors do. The part I don’t like are the explanations links. To get information about a single item requires you to click a link. These linked explanations left much to be desired. Mostly they just bared brushed the topic and rarely if ever provided an answer. Normally they left me with more questions than answers. Luckily I’ve been doing my own taxes for a lot of years and know where to go to get answers.