I have never done our taxes before. I had lots of questions so was glad to see answers I needed. If I didn’t know the answer you could call their answer “hotline.” The problem was I didn’t understand some of the questions so started calling the call center everytime. Finally I got someone that explained what I needed. So got it finished. It will be better next year
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Keep coming back to this software every year. Why go to a preparer to have them charge me preparation fees just to tell me I owe more taxes when I can do it myself with this software at home.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I use HR Block every year now and have had excellent results. All sections are easy to understand and well explained. I've used other software in the past with and stick with the original tax masters. They have a long history of tax expertise.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 20, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I have been using this software at least 4 years now. Easy to get updates. So far, same interface year after year. And easy to use. I also like the on-line filing for both state, local school district, and federal. Reasonably priced, too.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 20, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!