It would have helped if I’d known the my purchased software would allow only 5 filings to the IRS. I have 6 family members. I knew the first 5 e-filing were free. In the past, I could pay for the 6th e-filing to the IRS. The software is completely blocked out after 5 returns. Very disappointed to learn this after the returns were created.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Please note: something to fix: when paying with one credit card, the transaction completed but did not send the email with the software key - did this 3 times, did not think the credit card transaction was going through but it was. Tried a different credit card and it worked. Next year I will go to a store to purchase the software key.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.