Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
Final stages confusing. Resulted in filing fees.
on May 23, 2024
Posted by: platz42
from Sacramento CA
Verified Purchase:Yes
The layout and instructions for the final filing were confusing. I thought I had finished since all info and my bank acct details were provided. But somehow the actual submission to IRS was not made by the program. By the time I realized that my return was several weeks late resulting in a penalty even though everything was complete before the deadline and payment was in my bank account awaiting IRS access to same. Next year I'll use another product.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Luiso45
from Miami, Fl
Verified Purchase:Yes
I have been using HR Block for about 10 years. It's very easy to use, I have plenty of trust on its accuracy preparing my report. I have recommended it to family members and friends
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Matt257
Verified Purchase:Yes
federal, I entered my mortgage info., but it got caught on the final review? If it did not have all the needed info, why did it let me get so far? If my mortgaged amount was so far under the cap, why is it making me enter this other stuff anyway??? NYS STAR section needs to ask to use default info from already entered information, instead of making you enter the same info twice...
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: whathappened
from Miami, FL
Verified Purchase:Yes
It had no problem for so many years, but this year, your system had problem to submit my return to IRS, it caused me a lot of trouble on last minute.
Cons: Time consuming
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Cactusjack7
Verified Purchase:Yes
Have used for a few years, but I can't say it's the best.
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TonyAang
from Houston
Verified Purchase:Yes
simple, work as advertised, product is getting better and better each year
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, May 24, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: mck6719
from Houston TX
Verified Purchase:Yes
I was trying to submit an amended return and the instructions didn't work the first time I tried to do this. I had to go out and comeback in before I could submit the amended return.
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 23, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: PeteOC
from Florida
Verified Purchase:Yes
Solid product, easy to use, eases the pain of filling your taxes.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 23, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock