I guess the tax code is so complicated that making a program to simplify it is difficult. I believe the programmers did the best they could to make it easier for a non-CPA to use.
The program is set up nicely to walk you through all the various aspects of completing your taxes. I've been getting the new version each year for about 20+ years and have never had an issue.
Does a good job but I wish that you could just do the standard deduction without going through the itemized deductions when you know that you will not come close to the standard deduction.