Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
3
Needs Improvement
on April 14, 2026
Posted by: Vote1interests
from Jackson, MS
Please add more information on retirement. Add different kind of retirement. For instance if you retire from a company or a State. There needs to be better questions for lay people on their status of retirement. Also, some employers do not take taxes out of wages. Some employers just give a 1099 form. Many people do not own businesses. This needs to be fixed. Better easier questions with examples need to be implemented to determine and fix the tax filers status. The questions need to be easier to understand. The AI assistant was useless; it needs improving.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Needs Work
on April 14, 2026
Posted by: Lumpkin
from Florida
I have used H&R for many years. This year not thrilled. Three areas will cause me to explore other options next year: Foreign tax payments, Underpayment Penalty Calculation, and greyscale use. One of the most complicated of the many too complicated IRS Forms is that for credit on Foreign Tax payments. Your software, recognizing that form needs to be filed to get the credit, tells you to open whole form and we will help...and then disappears. This is longstanding gripe. Ditto with figuring possible underpayment penalty via the annualized income method. H&R is missing in action again. More irritatingly having slugged through the various methods with NO help, settled on one, went to file and after filling everything out was told to let the IRS figure it their calculation MIGHT be smaller. Really irritating after almost a day's worth of work. Lastly, a showstopper is that your screen displays and filled in/printed forms display and print IRS Forms in dark print and the actual entries into the forms in greyscale or what appears to be grayscale. Looking over past returns, this is a constant. For those with vision problems this makes both filling out and checking the forms when competed very difficult. While I have used H&R for many years, I will be checking with friends who use different software to see if they have the same issues.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: KathyMidwest
Verified Purchase:Yes
I have been using H&R Block software for a number of years and it gets easier to use each year. The previous information is easily imported and there is a lot of flexibility in using the interview mode, combined with making corrections directly on the forms.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central Iowa
Verified Purchase:Yes
Great tax package. It is the only one I ever consider anymore, and I have never been disappointed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 2Babz
Verified Purchase:Yes
I’ve used H&R software for over 15 years
Very comfortable with continuing my use for another 15 years. Managed to guide me through many major income and life changes.
Very comfortable with continuing my use for another 15 years. Managed to guide me through many major income and life changes.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Paid for electronic filing but still had to print.
on April 14, 2026
Posted by: MIKE638
Verified Purchase:Yes
This product does not provide adequate support to help me understand why the IRS rejected my return.
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: mar190
from connecticut
Verified Purchase:Yes
I bought both the basic and deluxe versions. Did not see a difference between them. Same interface, same questions.
I also was not happy with questions asked about RMD's the software knew my age but ask age related questions.
I had an inherited IRA and was using the 10 year rule, but the software wanted me to fill out another form 22xx. I did not need to.
I simply series of questions as in a flow chart would have eliminated this confusion.
or should I say 20 questions is it bigger then a bread box, is it animal, vegetable of mineral, etc etc.
This is one of the reasons I bought the deluxe version to be honest it was not worth it.
I also was not happy with questions asked about RMD's the software knew my age but ask age related questions.
I had an inherited IRA and was using the 10 year rule, but the software wanted me to fill out another form 22xx. I did not need to.
I simply series of questions as in a flow chart would have eliminated this confusion.
or should I say 20 questions is it bigger then a bread box, is it animal, vegetable of mineral, etc etc.
This is one of the reasons I bought the deluxe version to be honest it was not worth it.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
I always purchase H&R block tax software. Always pleased with using the s/w
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock