Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
2
No free State
on April 14, 2026
Posted by: Henri4215
from Duquesne, PA
I had used this program for several years and always had one free state program. For some reason, I had to pay this year. Not sure as to why.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dumbest
from Us
Verified Purchase:Yes
I bought this software and am so happy I did. Very easy to use
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
Extemely Disappointed
on April 14, 2026
Posted by: Fred1201
from Long Island, NY
I've been using H&R Bloch Tax Software for more than 20 years, so I've been happy with it. This year, as I have done since it was an option, I E-Filed. My Federal return was rejected, not because I'd done something wrong, but rather because there was an issue with your software. The message I got was the issue was going to be fixed and to wait until 04/14/2026 to download the update which would then help to fix the problem, which involved Foreign Tax credits. I waited until 04/14 I followed the instructions I was given and tried to update the software. But there was NO update. I called the tech line for help. While the person I spoke to tried to be helpful, he couldn't see my return and told me that a number of things needed to be filled in on Form 1116. It was difficult to follow, and then do what he said. As I said, I've used this software for 20+ years, always had Foreign Tax credits, and never had any issue with them. I reviewed the portion of the interview dealing with Foreign Tax Credits and found no errors. I finally decided, as the filing deadline was approaching, to forgo the Foreign Tax credit and I deleted that section. This whole episode was very disappointing and frustrating. And it was all as a result of YOUR errors and lack of adequate support. I'm very angry about it. I think I should be compensated for my lost credit, as well as the anger and frustration I went through with this. I'm sure you can tell from my tone that I'm not happy!!
Pros: Easy to prepare
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dakotabones
from Aurora IL
Verified Purchase:Yes
I have used H&R Block tax software for years. It works well, handling forms like K-1 easily. I will use it next year as well.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BigBillsFan
Verified Purchase:Yes
First time I`ve used H&R Block Deluxe desktop software. Great experience. Big reason I switched was because it is still compatible with WIndows 10.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boynton Beach Florida
Verified Purchase:Yes
Easy to use particularly being able to download all the data from brokerage accounts and information from last year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ravnir293
from Dallas, TX
Verified Purchase:Yes
I always use the H&R Block software for my taxes. But found it had two unresolved errors for which a solution never came from the company. It was in the area of foreign tax reporting. Except that it is was as usual. Hope new AI features make it less tedious to enter all data and understand the rules.
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used H&R Block programs for years, with little to no problem. This year, the software malfunctions to the degree it is missing locations for various exemptions which are still legal according to the IRS website, yet cannot be entered on the software anywhere. When trying to enter the information on the form itself, the program will not allow typed entries. This is costing the return to be faulty and possibly late. Will try to get another form to send in the tax information. H&R Block software will no longer be purchased by any member of our family.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock