I have been using the software for at least 6 or 8 years. This year was the first time that the software and the HRB support system completely failed me.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using the Deluxe software for years. I find it to be very user friendly, never had any issues using it, and find it to be a good value for the price.
I have used H&RB for many years and always satisfied. But this year we had a less than positive experience, as after using their tax pro for help we received IRS letter asking for more information and despite reaching out we never heard back from the tax pro. We will switch next year.